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Security Access Office Announcements

To All SFO Authorized Signatories

November 14, 2018

In partnership with CBP we have come to an agreement that all Seals are valid for 2 years. This should not affect most employees, however, if you do have employees who are only issued a 1 year badge due to privileges (i.e. Movement Area, Sterile Badge, or Authorized Signatory) or other restrictions, the employees do not need to see CBP every year. When you receive the badge expiration email for an employee and their badge is issued annually, please check with the SAO to see if that employee will need to see CBP for this renewal period. Please ensure you check with the SAO, via email at sfo.sao@flysfo.com or by phone at (650) 821-5200, before making an appointment for CBP renewal.

In addition, the Security Access Office will open for business on Wednesday December 5, 2018 at 7:30 am instead of 6:00 am.

November 6, 2018

In an effort to resolve some of the challenges with the high number of no shows, the SAO will be proactively monitoring all CBP appointments. Any appointments that are found to be created with invalid names or UPID’s will be automatically cancelled. Also, if there are duplicate appointments found for the same individual, all appointments except the soonest will be cancelled. Please impress upon your staff the importance of creating just one appointment and ensuring that they follow through with that appointment.

Once we cancel an appointment, an automated email will be sent to the email on file advising that the appointment has been cancelled. Repeat violators may lose the privilege of creating appointments going forward.

October 19, 2018

Customs and Border Protection (CBP) and the SAO have partnered to provide an alternate process for CBP Seals processing.  Effective Monday October 29, 2018, CBP will begin accepting fifteen (15) standby’s for CBP Seals processing.  The process will mirror the SAO’s:

  • Standby’s will be accepted beginning at 0600
  • Standby’s will check in at the SAO Reception Desk to receive a standby number
  • IDs will be verified during check in and again in the CBP office
  • The standby process is on a first come first serve basis and there are no guarantees that all standby’s will be seen.  Standbys who are not seen will be required to repeat this process the following day