Empower a Culture of Safety and Security Excellence

1.1 - Cultivate a collective sense of pride, ownership, and advocacy for safety and security by prioritizing education, training, and facilitating open and accessible communication.

1.2- Enhance SFO’s security posture through strategic investment in assets, infrastructure, and technology.

1.3 - Advance safety systems and implement comprehensive measures that prioritize the airport community.

1.4 - Create a comprehensive, research-driven framework to foster a healthy, thriving environment for our workforce and guests.

Provide an Outstanding Guest Experience

2.1 - Achieve Airport Council International’s (ACI) highest level of customer (guest) experience accreditation.

2.2 - Deliver the best-in-class facilities, programs, and services to attain global distinction and prominent recognition in the aviation, arts and culture, and hospitality industries.

2.3 - Safeguard the health and well-being of all who travel through and work at SFO by improving our built environment.

2.4 - Establish the Airport Integrated Operations Center (AIOC) as the North American benchmark for delivering a seamless guest journey.

2.5 - Empower guests through innovative technologies to enable stress-free travel.

Elevate SFO Pride through an Exceptional Employee Experience

3.1 - Strengthen workplace inclusion and belonging so that every employee feels respected, valued, and engaged to bring their personal best.

3.2 - Invest in all employees by providing industry-leading career development resources and programs.

3.3 - Provide equitable access to timely and open communication, build community, and deepen engagement by creating internal communication workflows.

3.4 - Make SFO the best place to work by increasing options and access to employee well-being programs.

Take Bold Climate Action

4.1 - Adopt a resilience capital plan and program to respond and rebound from geologic, climatic, and human-caused hazards, shocks, and stressors.

4.2 - Inspire the public and industry partners to take bold climate actions.

4.3 - Achieve net zero carbon for airport-controlled emissions by 2030 and establish a stakeholder emission reduction target and implementation plan by 2024.

4.4 - Reach net zero energy by 2030 by accelerating distributed energy resources and electrical grid modernization and optimizing the performance of assets across their life cycle.

4.5 - Become a zero-waste campus for airport-controlled municipal solid waste (MSW) and construction waste.

4.6 - Be a net zero water campus by achieving balance between water consumption and measures that conserve, replenish, and recycle water by 2030.

Ignite Business Innovation

5.1 - Establish enterprise frameworks to enable innovations and stimulate new business opportunities.

5.2 - Increase Non-Aeronautical Revenue.

5.3 - Acquire off-airport property investments and partnerships to diversify revenue and promote growth.

5.4 - Increase the inclusion of historically underutilized businesses in construction, professional services, purchasing, and concessions.

Achieve Social Impact through Partnership

6.1 - Expand workforce pipeline and development programs and educational partnerships to foster an inclusive approach in addressing the Airport’s evolving talent needs.

6.2 - Partner with tenant employers to annually increase recruitment and retention of workers from underserved communities through equitable workforce development.

6.3 - Establish SFO as the leading U.S. airport for cultural exchange.