Automated citation process yields 30% reduction in administrative time
SFO was named a 2025 CIO 100 award winner for the in-house development of a mobile app used for the enforcement of Ground Transportation rules and regulations. The “SFOCite” app, launched in February 2024, successfully digitized the issuance and management of citations for ground transportation at SFO, improving accuracy, efficiency, and compliance. Key achievements included streamlined data entry, automated billing, real-time trend analysis, and a 30% increase in investigator field time.
“SFO continues to lead the way with innovative digital solutions, developed in-house, to effectively manage our ground transportation operations,” said Airport Director Mike Nakornkhet. “This application allows our enforcement staff to maximize the time they spend on our roadways ensuring the safety and compliance of our multiple modes of ground transportation. My thanks go out to our entire team for envisioning a better way of doing business and making it a reality.”
“The CIO 100 Awards recognize IT leaders who drive innovation, transformation, and business success through technology. With an exceptionally high caliber of submissions each year, winning a CIO 100 Award is a true honor, highlighting the bold vision, strategic excellence, and groundbreaking impact of the most influential CIOs shaping the future of digital enterprise,” stated Elizabeth Cutler, Content Director, CIO 100 Symposium & Awards. “A highlight of the event each year is when a new CIO class is inducted into the prestigious Hall of Fame. These executives have advanced the field through their work, their community involvement, and their focus on mentoring the next generation of IT leaders. I am honored to celebrate these accomplishments and showcase what IT innovation and exceptional leadership look like.”
SFO won a 2023 CIO 100 Award for developing a system in-house that allows taxi drivers to enter a virtual queue to serve the Airport, reducing wait times and allowing drivers to be more productive.