My 1st week as Site Field Monitor at Field-28 (Night Shift – 3 p.m. to 11 p.m.)
Day1 – I Was Nervous!
Taking all the skills I learned from the training, I still had a little bit of nerves on the way to the site. I forced myself to get there a half-hour early so that I would have time to get familiar with the environment and my duties. Park the car, a smell so bad! Where does it come from? Wow!
Challenge #1 – You need to have creative thinking to communicate with janitorial staff – it needs to be focused on health and safety.
Move on to the workplace - front desk counter, all kinds of electronic devices around me – video camera monitor, phone, key card machine, …etc., I am in the hub of the building. Take it easy, everybody has their 1st day and my role just works closely with onsite staff, they run the shelter. Keep going to review the on-site binder to do list items and start my day from there.
Day2 – A Blessing
Sign In. Check with Department of Public Health (DPH) on guest/patient intakes and releases. Issue key card to security, check-in with the day shift to find out if there are issues from the previous shift, posted at the front desk – monitoring cameras and phone calls, log in & out of the guest tenants, deliver dinner with Catholic charities staff. It is a quiet day. For many people it might be boring, but to me it is a blessing day because I am still new to the site – not ready to take on any challenges yet.
Day3 – An Airport Chief Executive Serves The Community
Just like any other day, I signed-in to the shelter counter. Wow! My boss, Ian Law, was working the day shift to serve the homeless families. I asked him ‘ are there any issues I need to pay attention to?’. He said ‘No, but remind the Charities Support Staff, the place and hours need be more specific’. He was in no rush to leave until the actual time came. This is the perfect worker model for me to learn from – seriously respect your job role and be professional!
Around 10:00 p.m. A woman, non-guest approached the shelter on a scooter and drove it up to the elevator. The security guard did not know if she was a guest. I approached and asked her if I could help. She said her brother was here and coming down to meet her. After a few minutes wait by the elevator, I told her that people were not supposed to leave their rooms after curfew and that visitors were not allowed. She left.
Day4 – A Cake For The Shelter, a Pregnant Woman and a Mercedes SUV
Around 5:30 p.m. The person in Room 212 brought a small cake for the shelter. All of the workers were touched because she had just returned from work. We decided to give her a surprise baby shower party at the end of this month. What a wonderful day we had, her appreciation to us felt like the winter rains that water the earth.
Around 8:00 p.m. I heard a big sound from the garage driveway - video monitor shows a black Mercedes SUV pulling into the garage at high speed, knocking over security cones. Security followed the vehicle down and got picture of the license plate. Security then informed the driver that he could not be here. The driver sped off, quickly turning around and exiting. Security stated that the driver seemed like he was possibly under the influence of an illicit substance from his limited interaction. Now I need to make a ‘non-emergency police’ call to report the incident and document this significant event.
Day5 – Serious Incident About an Intake
During the day, Catholic Charities Support Staff prepared to do an intake for a woman who just got discharged from the hospital. She showed up round 4:10 p.m.– 5 hours late for her intake appointment and drunk as heck! She started to curse the staff, including security. She was physically and verbally abusive, calling us names. Called 911, six police officers came by and handled this chaos. An hour and half later, the police gave the shelter an incident report and escorted her off the property. What a hazardous day we had.
My 5 days experience as a DSW felt a lot like life in general - sometimes things are good, sometimes things are worse and leave us with bad memories. How do you make your day fresh? As a believer, I always remind myself ‘When you have eaten and satisfied, praise the Lord your God for the good land he had given you.’