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COVID-19: What To Do

What should I do if I have been diagnosed with COVID-19 or I have symptoms consistent with COVID-19 (fever, cough, shortness of breath)?
Contact your supervisor. Your supervisor will instruct you to stay home until you are cleared by your healthcare provider to return to work, or until you no longer have symptoms.

If you are instructed to stay home due to illness, these are the options for your leave:


Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

What should I do if my healthcare provider advises me to self-isolate and I do not have symptoms consistent with COVID-19?

  • Talk to your supervisor about telecommuting. If there are no work projects you can do from home, then you will be allowed to use paid sick leave or any other paid leave (vacation, floating holidays, compensatory time off).

  • If you have exhausted your paid leave balance, then you may take unpaid sick leave.

  • Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

What if someone in my household has tested positive for COVID-19?

  • Talk to your healthcare provider.

  • Talk to your supervisor about telecommuting. If there are no work projects you can do from home, then you will be allowed to use paid sick leave or any other paid leave (vacation, floating holidays, compensatory time off).

  • If you have exhausted your paid leave balance, then you may take unpaid sick leave.

  • Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

What if I have been in close contact with someone who has been in close contact with someone else who has tested positive for COVID-19?

  • Talk to your healthcare provider.

  • Contact your supervisor and HR to discuss options, including additional social distancing measures at your worksite and/or leave options and other safety, health, and wellness protocol.

  • Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

What if I think I have been exposed to a suspected or confirmed case of COVID-19 while at work?

  • Inform your supervisor, who will complete a Supervisor’s Incident Investigation Report (SIIR). This will document the details of the incident. The SIIR can be found here

  • Supervisor guidance: Please contact Safety, Health & Wellness at shwoffice@flysfo.com or 650-821-5907 with the completed SIIR form to discuss options and other safety, health, and wellness protocol.

What if I start to feel symptoms at work that may be related to COVID-19?

  • Call 9-1-1 if you are experiencing an emergency.

  • You should inform your supervisor and contact your healthcare provider, the City’s Nurse Triage Hotline at (855) 850-2249, or the SFO Medical Clinic at (650) 821-5600 for advice.

  • Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

Can I be sent home if my supervisor believes I am too sick to work?

  • Yes. Employees who come to work and cannot safely perform their duties due to illness will be instructed to go home by a supervisor or manager.

  • HR will support the decision to send an employee home with evidence that the employee is unable to work without risk of harm to the employee, coworkers, or the public.

  • If you are asked to go home due to illness, these are the options for your leave:

  • Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

What if I have recently traveled to an area affected by COVID-19, can I return to work?

  • COVID-19 is no longer dependent on travel history. For international travel, an employee may be instructed by federal health authorities about whether they need to self-quarantine upon return to the United States. For domestic travel, the White House coronavirus task force is asking everyone who has recently left the New York City area to self-isolate for 14 days. CDC provides travel information here.

  • Talk to your healthcare provider about whether it is safe for you to go to work.

  • Contact your supervisor and HR to discuss options, including additional social distancing measures at your worksite and/or leave options, and other safety, health, and wellness protocol.

  • Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

What should I do if I am a member of the vulnerable population at risk of being infect by COVID-19?

  • Talk to your healthcare provider about whether you are a member of the vulnerable population and whether it is safe for you to go to work.

  • If you are a member of the vulnerable population and do not want to go to work, let your supervisor know. You may request leave or telecommuting.

  • If telecommuting is possible, your supervisor will work with you to create a telecommuting work plan.

  • If telecommuting is not possible, then you may use vacation or other accrued leave.

  • If your vulnerable condition is also a qualifying disability, then you may use accrued sick leave.

  • If you exhaust your paid leave balances, you may take unpaid sick leave.

  • Supervisor guidance: Please contact HR at sfo.humanresourcesops@flysfo.com or (650) 821-2000 to discuss options and other safety, health, and wellness protocol.

If I am required to go to work, what proof do I have to show law enforcement to prove I am an essential worker?

  • In the unlikely event you are stopped by law enforcement on your way to and from the Airport, showing your Airport Security Badge is sufficient.