SFO's Business and Career Center (BCC) helps current and former SFO employees navigate all of the resources and benefits they may be entitled to as a result of COVID-19. Workers should also consult with their individual employers and/or Unions about their sick leave policies and procedures and other resources that might be available.
Contact SFOs Business & Career Center for help 7 days a week
SFO's BCC team is available for one-on-one assistance
Call 650.821.5242, text 650.456.7699, e-mail firstname.lastname@example.org
New Reminders and Important Information
SFO's Business & Career Center can provide current and former airport workers with transportation stipends! To access funds, call 650.821.5242.
Get your unemployment questions answered!
Attend a Benefits Assistance Session with the EDD
These sessions are for SFO employees who have been laid off, furloughed or had their hours reduced
These 30-minute sessions can be accessed online or by phone, and will give you information about unemployment benefits, healthcare, and other community resources.
To sign-up for a Benefits Assistance Session and to view open airport jobs, visit www.flysfo.com/careers
Free Virtual Citizenship and Immigration Sessions for SFO Airport workers and their families on the Third Wednesday of each month. Upcoming Session: 11/18. To register click here: https://www.surveymonkey.com/r/SFOCitizenshipSessions
Need these resources in another language? Please call 650.821.5242
References and hyperlinks to website addresses are for your information and convenience. The San Francisco International Airport is not responsible for the content or security of those internet locations.
|Worker Safety and Health Resources||EDD and Unemployment Help||Food Resources|
|Transportation Updates||Utilities Assistance||Job Search Help|
|Financial Planning||Mortgage & Rent||Other Community Resources|
SFO Safety Hotline: SFO has set-up a hotline for employees to call 24/7 if they have safety or concerns about their health or working conditions: 650.821.5907
|Free COVID-19 Testing for ALL Bay Area Residents and Workers||
COVID-19 Testing at SFO:
For complete details, and to make your appointment visit gohealthuc.com/sfo
Most insurance covers testing at SFO, but there may be a cost.
The Business and Career Center can help you make an appointment for testing.
Free COVID-19 Testing in Local Communities:
|Face Coverings at SFO||
Face coverings are now mandatory for passengers and employees at the airport.
SFO's Business and Career Center has free masks available in packs of five. Please call us to arrange pick-up: 650.821.5241
Employment Development Department (EDD) Unemployment and Other Benefits
All EDD applications can be found at https://edd.ca.gov/about_edd/coronavirus-2019.htm
You can also file unemployment by phone by calling: 800.300.5616 or 650.688.6335
|Sick or Quarantined||
If you're unable to work due to having or being exposed to COVID-19, you can file a Disability Insurance (DI) claim. DI provides short-term benefit payments to eligible workers who have a full or partial loss of wages due to a non-work-related illness, injury, or pregnancy.
If you're unable to work because you are caring for an ill or quarantined family member with COVID-19 (certified by a medical professional), you can file a Paid Family Leave (PFL) claim. PFL provides up to six weeks of benefit payments to eligible workers who have a full or partial loss of wages because they need time off work to care for a seriously ill family member.
|Reduced Work Hours||
If your employer has reduced your hours or shut down operations due to COVID-19, you can file an Unemployment Insurance (UI) claim. UI provides partial wage replacement benefit payments to workers who lose their job or have their hours reduced, through no fault of their own. Workers who are temporarily unemployed due to COVID-19 and expected to return to work with their employer within a few weeks are not required to actively seek work each week.
If you are unable to do your usual job because you were exposed to and contracted COVID-19 during the regular course of your work, you may be eligible for workers' compensation benefits. Benefits include temporary disability (TD) payments, which begin when your doctor says you can't do your usual work for more than three days or you are hospitalized overnight.
|Self-Employed, Sole Proprietor, or Independent Contractor||
The federal CARES Act expands eligibility through special Pandemic Unemployment Assistance (PUA) to include the self-employed, independent contractors, and people whose benefits have already run out.
Unlike traditional UI benefits, can be claimed from the date you lost employment Starting April 28, 2020 you can submit a PUA claim via EDD's Benefits Program Online portal.
Employees can also use this helpful chart from the Labor and Workforce Development Agency (LWDA) to help determine what benefits they are eligible for: https://www.labor.ca.gov/coronavirus2019/#chart
|Credit Cards and Debt||
Most major credit card and loan companies are offering new solutions to customers impacted by COVID-19, including interest free payment plans, waiving late fees, reducing interest rates, and more. Capitol One, Wells Fargo, Citibank, Chase, Bank of America. Discover, and more, are all offering some sort of relief.
Please contact your card or loan company for specific details.
|Mortgages, Evictions, and Rental Assistance||
Mortgages: Some major banks have agreed to put off collecting mortgage payments for up to 90 days from borrowers who can document they've been affected by the crisis. Please contact your lender to discuss this option.
Evictions: Many Bay Area cities have current eviction bans that allow those who have been impacted by COVID-19 to avoid eviction due to non-payment of rent during this time. To find out if there is an eviction ban in your city, please call 650.821.5241.
Rental Assistance: Local organizations are helping Bay Area residents to pay their rent.
Season of Sharing is helping Bay Area residents pay back rent and mortgage payments. To find out if you qualify and to apply please visit: https://seasonofsharing.org/for-those-in-need/
|Economic Impact Payments and Tax Preparation||
The IRS can help you track your $1200 Economic Impact Payment for sign-up to get one if you have not filed taxes: https://www.irs.gov/coronavirus/economic-impact-payments
If you are a non-filer who has still not received your stimulus payment, visit the IRS website and enter your information securely using their Non-Filer tool.
|Food and Emergency Assistance||
San Mateo Labor Council has a regular food bank for airport workers and their families. To register to attend please call 650 341-7711 complete this form: https://docs.google.com/forms/d/e/1FAIpQLSeiGK2_4iODyYe6vXM3rKU30FpqnWoRQgVN_IrVbY1UMm-B9A/viewform
You can access free food all over the San Francisco Bay Area by calling 211 or visiting http://www.211.org/services/covid19
SFO has partnered with SHFB to provide an on-Airport location for drive through food distribution on November 16, 2020 from 8:30am-12:00pm at the SFO TNC Staging Lot-surface parking lot adjacent to Long Term Surface Parking Lot.
Several school districts in the Bay Area have announced school closures in order to curb the spread of COVID-19. For parents and caretakers, there is a map of schools where students and their families can grab breakfast and lunch meals here, as well as on individual district websites: https://www.kqed.org/bayareabites/136452/where-to- get-free-school-lunch-in-the-bay-area
Bay Area Food Banks
Saint Vincent De Paul Society San Mateo
St. Vincent De Paul Society Oakland
Catholic Charities of Santa Rosa
Catholic Charities Access Point San Francisco
Compass Family Services
Fremont Family Resource Center (FRC)
|Pet Food Assistance (San Mateo)||
San Mateo County: Peninsula Humane Society & SPCA is providing assistance to San Mateo County pet owners who are in need of pet food during the COVID-19 crisis. This service is for residents who are low-income or for those who are high-risk and in self-isolation.The food bank occurs the second Friday of each month. Please call 650.988.5280 or email Brian@PHS-SPCA.org to register for assistance.
San Francisco County: The PAWS Pet Food Bank offers free pet food to registered clients at their location, and does home delivery. To register to become a PAWS client and find more information please visit https://www.shanti.org/programs-services/pets-are-wonderful-support/client-services/
Alameda County: The East Bay SPCA offers a pet food bank every Friday at 410 Hegenberger Road in Oakland from 11am-1pm. For more information please visit https://eastbayspca.org/what-we-do/help-caring-for-your-pet/financial-hardship/pet-food-pantry/
Santa Clara County: The Silicon Valley Humane Society offers free pet food to Santa Clara County residents three days a week, but you must complete a short application to participate. Please complete the application here: https://www.hssv.org/pet-pantry/
|Utilities, Internet, and Phone Access||
Comcast is currently offering two free months of internet access through their Internet Essentials program: https://www.internetessentials.com/covid19
AT&T is offering low-cost internet and phone services through their AT&T access program: https://m.att.com/shopmobile/internet/access/#!#startedStep
Many phone and internet providers have also announced they are waiving late payment fees, increasing internet speed, and will not disconnect customers for not paying their bills on time during the COVID-19 crisis. Please contact your provider for details.
UTILITY COST REDUCTIONS AND SHUT-OFFS:
PG&E is offering discounts and payments plans during COVID-19. To access these resources call 1-877-660-6789 or visit https://www.pge.com/en_US/about-pge/company-information/protective-protocols/covid19-protections.page?WT.mc_id=Vanity_covid19consumerprotections#financialAssistance
The San Francisco Public Utilities Commission is offering utility bill discounts for customers in San Francisco who have lost income due to COVID-19. The application is here: https://cutt.ly/QyWFqv2
A comprehensive list of resources related to utility savings can be found here: https://www.cleanpowersf.org/loweryourbill
|Free Financial Planning and Guidance||
Want to meet with a certified financial coach who will help you address your personal financial goals and challenges? Smart Money Coaching provides free, confidential, one-on-one personalized financial guidance and coaching. This resource can help employees set financial goals and overcome challenges, including navigating debt and the financial impacts of COVID-19, and building credit and cleaning up your credit report.
You can schedule an appointment to meet with a certified financial coach for expert advice and resources that will help them make informed decisions. Schedule your appointment today. Call 650.821.5242 or make your appointment here: https://cccsofsanfrancisco.fullslate.com/. *Please make sure to specify SFO under referring agency.
Peninsula Family Service
Mission Economic Development Agency
SF Housing Development Corporation (SFHDC)
|Legal Help: Free or Low- cost Services||
Nonprofit legal service providers can help answer questions related to worker rights and benefits (including unemployment), housing, debt, and more - services are available by phone or online.
Bay Area Legal Aid
Housing and Economic Rights Advocates (HERA)
Legal Aid at Work
Lawyers' Committee for Civil Rights (LCCR)
East Bay Community Law Center (EBCLC)
|Public Benefits and Social Services Agencies||
Each Bay Area County has a human services or social services agency that helps individuals, families, and communities access services and public benefits designed to meet the unique needs of low-income individuals, children and families, older adults, and adults with disabilities. These agencies offer cash assistance, food and nutritional support, health insurance, employment training, and childcare. Specialized supportive care and protective services are available to children and seniors.
City and County of San Francisco Human Services Agency
Alameda County Social Services Agency
San Mateo County Human Services
Santa Clara County Social Services Agency
Contra Costa County Employment & Human Services
Marin County Department of Health and Human Services
|Child and Elder Care Resources||
Airport employees can access discounted childcare through PalCare, located in Burlingame, five minutes from the airport. There are currently discounted slots available in Infant, Toddlers and Preschool. PalCare can set-up tours by appointment through Zoom and other virtual platforms. Please email email@example.com or call 650.821.5241 to determine your eligibility or set-up a tour.
Essential workers for private and public companies may be eligible for free childcare in San Francisco based on where they live and work. More information can be found here: https://www.dcyf.org/emergency-care-for-essential-workers
The California Department on Aging has many resources related to elder care, discounted caregiving, and other caregiving resources. Please visit https://aging.ca.gov/covid19/Family_and_Friends_Caregiver_Resources/ for more information.
|Discounts at SFO||
Hudson Discount Program: Beginning Monday, November 23 and running through Thursday, December 24, all airport and commuter hub workers will receive a 25% discount on all products sold at Hudson-operated stores (Discount does not apply to sale merchandise or Bose, Beats or Apple products). To receive the discount, workers will need to present their ID badge in-store.
Many public transportation systems have altered their routes and schedules due to COVID-19. Below is a summary of current system changes that may impact workers and businesses at the airport and resources that can help essential employees get to the airport.
SFO is actively looking at additional ways to get essential employees to work. To help us determine needs, please complete the following surveys:
FOR WORKERS: https://www.surveymonkey.com/r/3MML8TD
FOR EMPLOYERS: https://www.surveymonkey.com/r/3NYNHM2
SFO Ground Transportation
SFO Discounted Parking
To take advantage of this benefit please follow these instructions:
|Essential Worker Ride Home Program||The Essential Worker Ride Home program provides a reliable and safe taxi ride home from work for essential employees commuting to and within San Francisco, helping to fill the gap left by reductions in public transportation services during the order to shelter-in-place.
|San Francisco Municipal Transportation Agency (SFMTA)||Muni continues to be for essential trips.
|Bay Area Rapid Transit (BART)||
|San Mateo County Transit District (SAMTRANS)||
|SFO Shuttle Bus||