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COVID-19 FAQ: Airport Facilities

Are all the stores still open at SFO?
No. Food and beverage, newsstand and service concessions at SFO are considered essential businesses with the following two exceptions: (i) spas and (ii) shoeshine operations are considered not essential. Sit-down restaurants may only provide take-out service. Food and beverage and newsstand services continue to be available in each terminal, but not all establishments are currently open. Duty Free and other retail stores are currently closed.

Are all the terminals still open at SFO?
As a result of reduced flight and passenger activity related to the COVID-19 crisis, effective Wednesday, April 1st, 2020, Boarding Area A, which contains Gates A1 – A15, will be closed, and all flights in the International Terminal will depart from Boarding Area G, Gates G1 – G14.

What enhanced health and safety measures are being taken in the Airport’s facilities?
Early in March, SFO started the following measures:

Cleaning Services

  • SFO procured a three-month advance supply of disinfectant, which is EPA-approved as an effective germicidal agent that kills all coronaviruses and is outlined in CDC recommendations for cleaning and disinfection.

  • Custodial staff increased the cleaning of touch points such as handrails, buttons and door handles with this federally-approved germicidal agent.

  • SFO deployed battery-operated sprayers and all-surface cleaning equipment for specialized and as-needed cleaning requirements.

  • 60 additional hand sanitizers were deployed throughout the airport for both passenger and employee use.

Public Health Information

  • SFO has produced and distributed 850 public health posters, created by the San Francisco Department of Public Health, in public restrooms and other facilities, outlining steps to protect against seasonal cold and flu, including novel coronavirus (COVID-19).

  • SFO is also posting CDC-produced infographics outlining similar protective measures against cold, flu and coronaviruses for employees and airport staff.