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Airports Council International ’s* (ACI) Airport Service Quality (ASQ) survey is a standard for measuring passenger satisfaction. ASQ allows airports to see where they stand relative to their peers and competitors and helps them to prioritize improvement projects and validate their investments in new facilities and services. Highlights of the 2015 ASQ survey are listed below. Category Jan-Mar Apr-Jun Jul-Sep Oct-Dec Overall impression of SFO 4.18 4.19 4.10 4.11 Wayfinding 4.28 4.26 4.22 4.21 Courtesy of airport staff 4.31 4.24 4.17 4.22 Ambience of the airport 4.06 4.08 4.01 4.04 Internet...
Airport Commission approves plans to open Museum store in April 2016 The San Francisco International Airport Commission approved plans for SFO to award a pop-up concession contract to the Exploratorium, an internationally-renowned museum of science, art, and human perception. The “Exploratorium @ SFO” store, slated to open April 2016, will be an extension of the museum experience which has been a San Francisco favorite since opening its doors at the Palace of Fine Arts in 1969. “Our innovative pop-up concessions program brings the very best of the San Francisco Bay Area to SFO”, said Airport...
SFO has been honored as the top engineering project in the State of California in 2015. The new Airport Traffic Control Tower was recognized with the annual “Golden State Award” by the American Council of Engineering Companies (ACEC) for its innovative and collaborative approach to design and construction. The new tower is the tallest structure in the United States to employ a cutting-edge vertical post-tensioned system, enabling the tower to remain upright and fully operational after a major earthquake. “The new Airport Traffic Control Tower demonstrates the value of our Partnering approach...
The February 2016 Plant of the Month is the installation on top of the new self-check-in kiosks. Many colorful plant arrangements have been placed on these kiosks located on the departure level of the International Terminal. Each arrangement is made up of a variety of plants that would not be found in a typical garden; these include orchids paired with ferns and succulents. Visit the International Terminal ticket lobby area to view these beautiful collection of plants.
SFO officials expect approximately 1.3 million passengers to travel through SFO between January 31 and February 10, 2016. The busiest single day is anticipated to be Monday, February 8th. SFO typically handles about 60,000 departing passengers on an average day, but officials anticipate an additional 30,000 passengers that day, representing a 50% increase in departing passengers. Please allow extra time to arrive to work. Public Transit & Shared Rides With high passenger volumes anticipated, SFO recommends that employees take public transit or share rides to the airport. BART provides...

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