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From June 7th, United Airlines will start using gates in Terminal 1 for a limited number of flights with approximately 3,200 daily seats. (subject to change). United will operate out of the old Continental gates. ALL United Airlines customer service and airport procedures must be handled at Terminal 3 or the International Terminal depending on the passenger’s destination. There will be no passenger check-in, checking baggage, baggage claim, ticketing, or pre-security customer service for United Airlines at Terminal 1. Passenger ONLY Transfer Bus Operations between T1, T3, and the ITG United...
On September 9, 2010, a natural gas explosion and fire in San Bruno destroyed dozens of homes and impacted the lives of hundreds of residents in the local community. Immediately upon hearing the news of this tragic event, SFO’s Fung Lum Restaurant began exploring ways to help those affected as well as those responding to the emergency. The restaurant contacted the American Red Cross and offered to provide complimentary food and drinks to anyone in need. Representatives with the Red Cross graciously accepted their offer, and the restaurant immediately ramped up their kitchens by increasing...
Airport Custodian Linda Sean always takes good care of the Airport's public areas. While doing so, she often interacts with passengers who are in need of assistance. On June 21, 2010 I noticed that Linda was doing a very good job of cleaning the area in front of the American Airlines ticket counter, helping train a new custodian, and stopping to give directions to passengers. She does a great job of going out of her way to provide excellent customer service while setting a good example for the new employees she helps train.

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